The Opportunity
We are working with a well-established UK manufacturer operating within the construction and building products sector. Due to continued growth, they are looking to recruit a Customer Operations & Export Specialist to support their order management and international logistics function.
This is a key role within the business, managing the full lifecycle of customer orders while coordinating domestic and international shipments. You will work cross-functionally with sales, logistics, and external partners to ensure efficient delivery and a high standard of service.
The Role
You will take ownership of customer orders from quotation through to delivery, ensuring accuracy, compliance, and on-time execution.
Key responsibilities include:
- Managing RFQs, order processing, and confirmations aligned to agreed quotations
- Coordinating shipments from dispatch through to final delivery
- Supporting both import and export operations in line with UK and international customs regulations
- Preparing export documentation (commercial invoices, packing lists, certificates of origin, etc.)
- Liaising with freight forwarders, customs brokers, and logistics providers
- Monitoring costs and approving logistics-related invoices
- Tracking customer orders, shipments, and payments through ERP systems
- Producing regular reports on order status, delivery performance, and payment activity
- Handling customer queries and ensuring feedback is communicated internally
- Supporting continuous improvement across operational and logistics processes
What We’re Looking For
This role would suit someone with a strong background in customer operations, logistics, or export coordination within a manufacturing or construction-related environment.
Key requirements:
- Experience in order processing, customer operations, or logistics coordination
- Exposure to import/export processes and documentation
- Understanding of customs procedures and international shipping
- Experience working with ERP systems
- Strong organisational skills and attention to detail
- Ability to manage multiple orders and shipments simultaneously
- Confident communicator, able to liaise with internal and external stakeholders
Why Apply?
- Join a stable and growing manufacturer in a specialist sector
- Varied role combining customer service, logistics, and international trade
- Opportunity to develop expertise in export and operational processes
- Supportive team environment with long-term progression potential
